Privacy Policy

Tikshoov Group (hereinafter: “Tikshoov,” “we,” “our,” or “us”) respects the privacy of its clients, representatives, employees, job applicants, suppliers, and users of its websites (collectively: “clients,” “you,” or “data subjects”). We are committed to protecting your privacy and managing your personal information responsibly and in compliance with applicable law.

This policy applies only to information over which we act as the data controller — namely, information about employees, candidates, suppliers, representatives, website visitors, and similar. It does not apply to information that we process on behalf of our clients and in their name; such information is governed solely by our clients’ own privacy policies.

We believe it is important that you understand how we handle your personal information (“Personal Data”). This Privacy Policy explains what types of Personal Data we collect as a data controller, how we collect it, and how we use it. You are not required to provide us with any information; however, certain information is necessary for establishing contact, providing services, and maintaining communication. If you choose not to share specific information, you may be unable to access certain services. By providing your details, sharing information with us, or using Tikshoov’s websites and services, you consent to this Privacy Policy.

1. What Information Do We Collect?

To operate our services and fulfill Tikshoov’s purposes, we collect various types of information, including:

Representatives and Clients: First and last name, email address, phone number, job title, company, and any other details provided by you or on your behalf for the purposes of engagement, support, communication, and other services.
Employees, Candidates, and Suppliers: Full name, address, contact details, performance evaluations, actions performed in the course of employment or service, bank account details, and any additional information provided by you or required in the context of your employment or service. This may include data obtained through call-recording systems or security cameras.
Technical Information: Technological data collected during your use of Tikshoov’s websites and digital assets, including geographic location of the computer, mobile phone, or other device used, as well as the actions you take on these platforms.
Information collected through Tikshoov representatives or during events.

Information is collected directly from you, on your behalf, and from authorized entities, all in accordance with applicable law.

2. How Do We Collect Personal Data?

Personal Data is collected as part of our operations, when you register for services, visit our offices, or use our websites, as follows:

Direct Collection: When you voluntarily provide information or it is submitted on your behalf — for example, when completing forms (online or manually), leaving contact details, submitting requests, registering for services, during ongoing business interactions, or for support or marketing purposes.
Automatic Collection: When using Tikshoov’s websites and digital assets, certain technical data is automatically collected, either independently or through third-party tools. This includes IP address, URL, operating system, browser type and plugins, time of use, screen resolution, and phone numbers, via cookies and similar technologies.
Third-Party Sources: In some cases, we may receive or collect Personal Data from third parties for operational, audit, or other legitimate purposes — such as from affiliates, subsidiaries, governmental records, or other lawful public sources.

3. Purposes of Data Collection

Tikshoov collects and processes Personal Data for various purposes, including:

Fulfilling contractual obligations between you and Tikshoov, and providing information, support, and related services.
Maintaining communication and providing updates about changes in the services we offer or related opportunities.
Delivering and improving services — including through AI-based systems — handling inquiries, complaints, feedback, and satisfaction surveys.
Marketing, including sending updates, promotional materials, and relevant messages via mail, email, SMS, or other digital channels.
Human Resources and supplier management — including engagement, supervision, and administration of employees, representatives, and job candidates.
Administrative and operational purposes — including documentation, reporting, data analysis, control and audit, risk management, legal defense, and debt collection.
Compliance with legal, ethical, and business obligations related to Tikshoov, its employees, representatives, and third parties.

4. Data Sharing and Third Parties

Tikshoov processes information regarding employees, candidates, representatives, and website visitors with the assistance of third parties, including:

Group companies — for administrative and operational purposes.
Information and Cloud Systems (including AI): CRM systems, task management, data analytics, document management, donations and support systems, technical assistance, storage, and marketing services.
Service Providers and External Consultants: Contractors, professional advisors (legal, business, technological), and system operators working on behalf of Tikshoov, assisting us in fulfilling contractual obligations, maintaining systems, and analyzing data.
Courts and Authorities: Where required to manage legal proceedings, enforce rights, or comply with binding judicial or regulatory decisions.

5. Where Is Personal Data Stored?

Personal Data is stored on systems and servers owned or controlled by us, or processed on our behalf by reputable cloud and storage service providers. We may transfer Personal Data outside of Israel for storage, processing, or backup purposes, while maintaining adequate protection and compliance with applicable data protection laws.

6. Data Subject Rights

According to law, you have the right to review or correct your Personal Data, or request removal from marketing lists. To exercise these rights, you may contact us by email at: contactus@tikshoov.co.il